Your satisfaction matters to us. Here are our cancellation, return and refund terms.
1. Cancelling an order
- Before shipping : you can cancel your order free of charge by emailing us at contact@shop-nordique.com. You will be refunded in full.
- After shipping : the order can no longer be cancelled. You may, however, return the product under the return terms below (section 2).
- A package refused at delivery or not picked up at the post office is treated as a return: the original shipping charges and the return charges are deducted from the refund.
2. Returning a product (change of mind)
- You have 30 days from receipt of your order to request a return.
- For hygiene reasons (an appliance in contact with food), only products in their original sealed, never-opened packagingare accepted.
- Return shipping costs are the customer’s responsibility. We recommend a tracked shipment: we are not responsible for a package lost or damaged during return.
- Original delivery charges paid at checkout are non-refundable.
- Before sending anything, email us at contact@shop-nordique.com with your order number: we will send you the return address. Packages sent without prior authorization may be refused.
3. Defective or damaged product
If your product arrives damaged or has a defect, email us as soon as possible with photos. In that case, return shipping is at our expense and we will send you a replacement or a full refund, even if the packaging has been opened. This is in addition to the legal warranty under Québec’s Consumer Protection Act and the manufacturer’s warranty.
4. Refunds
Refunds are issued to your original payment method within 5 to 10 business days of receiving and inspecting the returned product. A returned product that is opened, incomplete or damaged (other than a manufacturing defect) may be refused and sent back to you at your expense.